Refund policy

Return Policy – BREWFUSION

We appreciate your purchase and are committed to offering high-quality products. If for any reason you are not completely satisfied, we are here to help.

Return Period

• We accept returns within a maximum period of 15 to 30 calendar days from receipt of the order. For coffee products, this timeframe reflects the roast date, which is strict in order to guarantee freshness.
• In the case of defective or incorrect products, the customer must notify us within a maximum period of 48 hours from receipt of the order.

Products Not Eligible for Return

• Personalized products.
• Discounted products.
• Coffees roasted more than 2 months prior.

Product Condition

• The product must be in its original condition, unopened, unused, and with its packaging/presentation unaltered.
• The product must reach us in perfect condition for the return to be accepted.

Shipping Costs

• If the return is due to a customer's decision, the customer is responsible for the shipping costs.
• If the return is due to an error on our part or a defective product, BREWFUSION covers the shipping costs.

Return Process

• To initiate a return, please contact mario@brewfusionshop.com for detailed instructions.
• We recommend using a trackable shipping method to ensure the item is received.

Refund

• Once the returned product is received, we have a period of 5 days to inspect its condition and, if everything is correct, process the refund.
• The refund will be issued to the original payment card or method, or as store credit with no expiration date, at the customer's choice.

Restocking Fee

• No restocking fee applies.

If you have any questions, please don't hesitate to contact us at mario@brewfusionshop.com. We are here to ensure a satisfactory shopping experience.