TERMS AND CONDITIONS OF SERVICE – BREWFUSION

Last updated: March 21, 2026

Welcome to BrewFusion.

These Terms and Conditions govern purchases made through our online store, https://brewfusionshop.com, as well as access to and use of the services we provide.

BrewFusion is an online retailer specializing in specialty coffee, brewing equipment, and accessories from national and international roasters and manufacturers.

By placing an order, customers accept the contractual terms made available to them before confirming their purchase, without prejudice to their rights under applicable law.

1. Business Identification and Scope

Trading name: BrewFusion

Owner: Mario Bevilacqua

Tax Identification Number (NIF/NIE): ESY6715175V

Email: mario@brewfusionshop.com

Website: https://brewfusionshop.com

Country of establishment: Spain

These Terms and Conditions govern purchases made through our online store.

The identification and registered address details required by law must be provided in the corresponding Legal Notice.

2. Acceptance and Changes to These Terms

By placing an order with BrewFusion, customers accept the contractual terms communicated before completing checkout.

BrewFusion reserves the right to update or modify these Terms and Conditions to reflect commercial, operational, technological, or regulatory changes.

Any modifications will be published on our website.

The terms applicable to each purchase are those in effect when the order is confirmed.

Subsequent modifications will not unilaterally alter contracts that have already been concluded.

3. Products and Characteristics

BrewFusion sells specialty coffee, brewing equipment, and accessories sourced from different roasters and manufacturers.

We strive to provide clear and accurate information about the products available.

Product photographs are for illustrative purposes. Minor differences in presentation or packaging may occur, provided they do not affect the essential characteristics advertised.

The purchased product variants, weights, quantities, and prices will be those stated in the confirmed order.

Customers should review their selected products and quantities before completing their purchase.

Tasting notes and sensory profiles are indicative. Perceptions of flavor, aroma, acidity, and intensity may vary depending on the brewing method, grind size, water used, and storage conditions.

A difference in sensory perception does not, by itself, constitute a lack of conformity.

4. Roast Dates and Freshness

BrewFusion sells coffees sourced from different roasters whose production, distribution, and restocking schedules may vary.

Roast dates published in our store are estimates and may vary by approximately 7 to 9 days before or after the indicated date, provided this possibility has been communicated before purchase.

The actual roast date will be the one indicated by the roaster on the original packaging.

A variation within the disclosed range does not, by itself, constitute a lack of conformity, provided the product meets the agreed conditions.

Customers requiring a specific roast date should request confirmation before placing an order.

These conditions do not exclude consumers' statutory rights where the product does not correspond to the characteristics expressly agreed upon.

5. Prices, Errors, and Availability

Product prices and applicable charges will be communicated before checkout is completed.

BrewFusion may change published prices for future transactions without providing individual prior notice.

The prices applicable to an order will be those confirmed during checkout.

The availability of certain coffees and products may vary due to their limited nature or the supply conditions of roasters and manufacturers.

Pricing or Information Errors

If we identify an obvious error in a product's price, description, or availability, we will contact the customer to explain the issue.

BrewFusion will apply the legally appropriate solution and will not unilaterally increase the price of a validly concluded contract.

Where cancellation of a transaction is legally appropriate, the corresponding refund will be issued through the original payment method.

6. Payments and Fraud Prevention

BrewFusion accepts the payment methods available during checkout.

Customers declare that they are authorized to use their selected payment method and agree to provide accurate and up-to-date information.

Where there are objective indications of fraud, unauthorized payment method use, or significant inconsistencies, BrewFusion may conduct proportionate checks through secure channels.

We may retain the supporting documentation necessary to verify transactions, manage incidents, and defend our rights, in accordance with applicable law and our Privacy Policy.

7. Order Processing, Dispatch, and Delivery

Our usual order preparation timeframe is 24 to 72 business hours from payment confirmation.

Our operational goal is to prepare most orders within the first 24 business hours.

Orders are normally processed Monday through Friday, excluding weekends and public holidays.

Orders placed on non-business days will begin processing on the next business day.

Order preparation times are separate from shipping transit times.

Communicated delivery dates are estimates unless a specific delivery commitment is expressly stated.

Responsibility During Shipping

BrewFusion works with external shipping companies.

We do not directly control their routes, internal procedures, or potential operational issues.

Nevertheless, we retain our legal responsibilities toward consumers.

For consumer sales, the risk of loss or damage transfers in accordance with applicable law, generally when the consumer or a third party designated by them takes physical possession of the products.

Where a consumer independently arranges a carrier not offered by BrewFusion, the relevant special legal rules will apply.

Full order preparation, shipping, and delivery conditions are available in our Shipping Policy.

8. Pre-Orders and Subscriptions

Pre-Orders

Certain coffees and products may be offered through pre-orders or reservations.

Expected availability and dispatch dates will be communicated during checkout.

Where these dates are estimates, this will be expressly indicated.

In the event of delays or unavailability, BrewFusion will inform the customer and offer the solutions required by applicable law.

A pre-order does not automatically exclude the statutory right of withdrawal.

Subscriptions

Where BrewFusion offers subscriptions, the terms of purchase, frequency, pricing, renewal, and cancellation will be communicated in advance.

Charges and renewals will be processed according to the conditions accepted by the customer.

9. Issues, Claims, and Documentation

If a customer receives an incorrect, incomplete, damaged, or different product from the one purchased, we recommend reporting the issue within the first 72 hours of receiving the order.

Customers should contact mario@brewfusionshop.com, provide their order number, and include photographs whenever possible.

This recommended timeframe helps facilitate investigations and carrier claims but does not limit statutory rights relating to non-conforming products.

Claim Verification

BrewFusion may review and retain, within legal limits, documentation related to transactions, including:

• Original order confirmation.

• Invoices and proof of payment.

• Purchased variants, formats, and quantities.

• Shopify order preparation records.

• Photographs of prepared products.

• Shipment weight and documentation.

• Tracking and delivery information.

• Communications with the customer.

These records may be used to investigate discrepancies and verify whether the products purchased correspond to those dispatched.

Submitting a claim does not automatically establish that an order preparation error or contractual breach has occurred.

Each issue will be assessed individually, taking into account all available evidence and applicable legal requirements.

Where an error attributable to BrewFusion is confirmed, we will arrange the appropriate solution at no additional cost to the consumer.

10. Returns and Refunds

Returns are governed by our Returns and Refunds Policy.

Consumers generally have 14 calendar days from receipt of their order to exercise their statutory right of withdrawal, subject to the exceptions provided by applicable law.

BrewFusion does not offer a general voluntary extension of this period.

Food products and certain sealed items may be subject to specific exceptions where the legal requirements are met.

Return Shipping Costs and Labels

Where a return is not due to an error by BrewFusion or a lack of conformity, the customer will be responsible for the direct return shipping costs, provided they were informed in advance and this is legally permitted.

BrewFusion offers a centralized return management service using shipping labels.

Customers choosing this service must pay the communicated label cost before it is issued.

Using our return label service does not limit the exercise of statutory withdrawal rights.

Where an error is attributable to BrewFusion or a product lacks conformity, we will cover the costs required by law.

Refunds will be processed according to our Returns and Refunds Policy and applicable statutory deadlines.

11. Promotions, Discounts, and Gifts

BrewFusion may offer discounts, promotional codes, gifts, and promotions subject to specific purchase requirements.

The conditions of each promotion will be communicated before checkout is completed.

Where an order includes discounts conditional on a minimum purchase amount, number of products, or combination of items, BrewFusion may review the applicable promotional conditions in the event of a partial return.

Any adjustment must be supported by previously communicated conditions and must respect consumers' statutory rights.

No penalties will be imposed for exercising statutory rights.

12. International Shipping, Taxes, and Customs

BrewFusion ships to domestic and international destinations.

Orders shipped outside the customs territory of the European Union may be subject to import taxes, customs duties, clearance fees, and other customs charges.

Before placing an international order, customers should contact BrewFusion to confirm whether potential import taxes and charges are included in the price or must be paid separately.

Unless expressly stated otherwise, import costs legally payable by the recipient will be their responsibility.

Customs procedures may cause additional delays beyond BrewFusion's direct control.

These conditions do not remove applicable legal delivery obligations or consumer rights.

13. Payment Disputes and Chargebacks

Where a dispute is submitted through PayPal, a bank, or another payment service provider, BrewFusion may provide verifiable documentation relating to the transaction.

This documentation may include the order confirmation, amount paid, purchased quantities, order preparation records, shipment tracking, and relevant communications.

Opening a payment dispute does not, by itself, establish a breach of contract by BrewFusion.

BrewFusion may challenge claims it considers unfounded using the procedures established by the payment provider and applicable legal channels.

Submitting a dispute does not remove the buyer's statutory rights or authorize the withholding of legally required refunds.

14. Intellectual Property and Website Use

Text, photographs, designs, logos, and other website content belong to BrewFusion or their respective rights holders, as applicable.

Reproduction, distribution, or commercial exploitation without authorization is prohibited where such activities infringe intellectual or industrial property rights.

Users agree to use the website lawfully.

Fraudulent activities, unauthorized system access, and unlawful extraction of content are prohibited.

BrewFusion may implement proportionate measures to protect the security and operation of its online store.

15. Liability

BrewFusion will fulfill its contractual and legal obligations.

To the extent permitted by applicable law, we will not be responsible for damage proven to have been caused exclusively by product misuse, improper handling, or actions of third parties outside our sphere of responsibility.

BrewFusion does not generally exclude its responsibility for the actions of shipping companies contracted by the store.

Nothing in these Terms and Conditions limits consumers' mandatory statutory rights or excludes liability where such exclusion is prohibited by applicable law.

16. Personal Data Protection

Personal data provided during website browsing, purchasing, and order management will be processed in accordance with our Privacy Policy and applicable legislation.

Information used for order preparation, fraud prevention, shipping, and issue resolution will be processed where a valid legal basis exists.

Customers may exercise their applicable data protection rights in accordance with relevant legislation.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by Spanish law, without prejudice to mandatory consumer protection rules that may apply in the buyer's country of habitual residence.

Disputes will be submitted to the competent courts in accordance with applicable law.

Nothing in these Terms and Conditions requires consumers to waive any courts or legal protection mechanisms to which they are entitled by law.

18. Contact

For inquiries relating to these Terms and Conditions, purchases, payments, shipping, returns, or order issues:

BrewFusion

Owner: Mario Bevilacqua

Tax Identification Number (NIF/NIE): ESY6715175V

Email: mario@brewfusionshop.com

Website: https://brewfusionshop.com

Country of establishment: Spain

BrewFusion will review requests and issues in accordance with the purchase conditions, available documentation, and applicable law.