Cancellation policy
PURCHASE OPTIONS CANCELLATION POLICY – BREWFUSION
Last updated: October 21, 2026
At BrewFusion, we offer different purchasing options, including one-time orders, subscriptions, and pre-orders for specialty coffee, brewing equipment, and accessories.
This policy governs the modification, cancellation, renewal, and payment conditions applicable to purchases made through these options.
The specific conditions of each product or purchasing option will be communicated before the purchase is confirmed.
1. Subscriptions
By purchasing a subscription from BrewFusion, the customer agrees to receive recurring deliveries of products according to the frequency, duration, and conditions selected during checkout.
Subscriptions may include weekly, monthly, or other delivery frequencies available in our store.
The corresponding amount will be charged according to the conditions accepted by the customer.
Where a subscription involves recurring payments, payment details will be securely processed and stored by the relevant payment service providers.
Automatic Renewals
Some subscriptions may renew automatically in accordance with the conditions communicated and accepted before purchase.
The customer authorizes the corresponding recurring charges until the subscription is cancelled or expires according to its terms.
Modifications and Cancellations
Customers may request to modify or cancel their subscription at any time.
Modifications or cancellations will apply to future orders that have not yet been processed.
Where a recurring order has already been confirmed, charged, or prepared, its cancellation will depend on the processing status and applicable statutory rights.
Cancelling a subscription does not automatically cancel or refund individual orders that have already been confirmed.
Orders that have already been dispatched will be governed by our Returns and Refunds Policy.
Subscription Management
Customers can manage their subscriptions using the links provided in their order confirmation emails or through the tools available in their customer accounts.
They may also contact us at:
BrewFusion will process requests in accordance with the agreed subscription terms and applicable law.
2. Pre-Orders
Certain coffees, exclusive products, brewing equipment, or special releases may be offered for pre-order.
A pre-order allows customers to purchase or reserve products that are not yet available for immediate dispatch.
Availability and Shipping Dates
Availability and dispatch dates provided for pre-orders may be estimates where expressly indicated.
BrewFusion will make reasonable efforts to meet the communicated timelines. However, changes may occur due to production, roasting, distribution, or transportation.
Where a significant change occurs, we will inform the customer and respect the applicable statutory rights.
Pre-Order Payments
Depending on the product and purchasing option offered, BrewFusion may:
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Charge the full amount when the order is placed.
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Request a partial deposit.
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Authorize a payment method and charge the remaining balance at a later date, where this option is available and has been accepted.
Payment conditions will be communicated before the purchase is confirmed.
Pre-Order Cancellations
Customers may request cancellation of a pre-order before dispatch.
Requests will be reviewed according to the order status, the specific conditions communicated, and applicable statutory rights.
If the order has not yet been prepared, BrewFusion will make reasonable efforts to process the cancellation before preparation begins.
Where an order has already been prepared or dispatched, the request will be handled in accordance with our Returns and Refunds Policy.
Preparing or dispatching a pre-order does not, by itself, remove the statutory right of withdrawal where applicable.
Limited-Availability Products
Some pre-orders may involve limited-production coffees or exclusive releases.
Reservations for these products are subject to the availability conditions communicated at the time of purchase.
If BrewFusion is unable to supply a product, we will inform the customer and arrange any refund that is legally due.
Store credit will never be imposed as a mandatory substitute for a legally required refund.
3. Try Before You Buy
Where BrewFusion expressly offers a "Try Before You Buy" option, customers may receive eligible products before the final payment is collected, according to the conditions communicated during checkout.
This option is available only for products expressly identified as eligible.
Payment Authorization
By selecting this option, the customer authorizes verification or pre-authorization of their payment method through the relevant payment provider.
The amount and conditions of any subsequent charge will be communicated before the purchase is confirmed.
Trial Period
Customers will have the trial period specified during checkout to decide whether they wish to keep the product.
If a customer decides to return the product, they must follow the instructions provided for that purchasing option, subject to applicable statutory rights.
Product Charges
Once the trial period has ended, if the customer has not returned the product in accordance with the validly accepted conditions, BrewFusion may collect the authorized payment.
Returned products will be inspected in accordance with the conditions of the purchasing option and applicable law.
4. Food Products and Special Conditions
Due to the nature of the specialty coffees sold by BrewFusion, certain purchasing options may be subject to specific storage, handling, and return conditions.
Exceptions to the statutory right of withdrawal will apply only where the relevant legal requirements are met.
Personal preferences regarding the flavor, aroma, acidity, or intensity of coffee do not, by themselves, constitute a lack of conformity.
These conditions do not limit statutory rights relating to defective or non-conforming products.
5. Orders Already Prepared or Dispatched
Where an order associated with a subscription, pre-order, or other purchasing option has entered the preparation stage, BrewFusion may check whether dispatch can still be stopped.
If the order has already been shipped, the applicable return and withdrawal conditions will apply.
Cancelling a purchasing option does not automatically terminate obligations arising from individual orders that have already been validly confirmed.
However, consumers' statutory rights will always prevail.
6. Return Shipping Costs
Where a return is not due to an error by BrewFusion or a lack of conformity, direct return shipping costs will be the customer's responsibility, provided the customer was informed in advance and this is legally permitted.
BrewFusion offers a return management service using shipping labels.
Customers choosing this service must pay the communicated cost before the return label is issued.
Using our return label service does not limit the exercise of the statutory right of withdrawal.
Where an error is attributable to BrewFusion or a product lacks conformity, we will cover the costs required by applicable law.
7. Refunds
Refunds will be processed in accordance with our Returns and Refunds Policy.
Where a refund is legally required, it will be issued through the original payment method unless the customer expressly agrees to another permitted method.
BrewFusion may offer store credit as a voluntary alternative but will never impose it instead of a legally required refund.
All applicable statutory refund deadlines will be respected.
8. Fraud Prevention and Transaction Verification
BrewFusion may verify modification, cancellation, or refund requests where there are objective indications of fraud or significant discrepancies.
For this purpose, purchase records, payment confirmations, communications, and available logistics documentation may be used in accordance with applicable data protection legislation.
Verification procedures will not be used to unjustifiably prevent the exercise of statutory rights.
BrewFusion may protect its interests before payment service providers and competent authorities using verifiable evidence.
9. Consumer Rights
Nothing in this policy limits consumers' mandatory statutory rights under applicable law.
The specific conditions of each purchasing option must be communicated before the contract is concluded.
Where any provision of this policy conflicts with a mandatory legal requirement, the applicable law will prevail.
10. Contact
For subscription modifications, cancellations, or information about pre-orders and other purchasing options, please contact:
BrewFusion
Owner: Mario Bevilacqua
Tax Identification Number (NIF/NIE): ESY6715175V
Email: mario@brewfusionshop.com
Website: https://brewfusionshop.com
Country of establishment: Spain
All requests will be reviewed in accordance with the agreed purchasing conditions, order status, and applicable law.