SHIPPING POLICY – BREWFUSION

Last updated: March 21, 2026

At BrewFusion, we strive to provide a fast, transparent, and reliable shopping experience. We are a specialty coffee and brewing equipment retailer, bringing together products from national and international roasters.

Our goal is to prepare and dispatch every order as quickly as possible while ensuring that all products meet our quality standards.

Below, we outline our order processing, shipping, delivery, and issue resolution conditions.

1. Shipping Options and Delivery Times

BrewFusion offers domestic and international shipping, with different delivery services depending on the destination and carrier availability.

Estimated delivery times are:

• Standard shipping: 2–5 business days.

• Express shipping: 2–4 business days.

• International shipping: 2–7 business days, depending on the destination country, selected service, and customs procedures.

These delivery times are estimates and do not represent guaranteed delivery dates unless expressly stated otherwise.

Transit times begin when the carrier physically collects the parcel, not when the order is placed.

For certain international destinations, delivery may take longer due to customs procedures, geographical distances, or operational limitations.

Estimated transit times do not replace the maximum delivery periods established by applicable law.

2. Order Preparation and Processing

At BrewFusion, we work to prepare and dispatch all orders as quickly as possible.

Our usual order preparation and dispatch timeframe is 24 to 72 business hours from payment confirmation.

However, our goal is to prepare and hand over most orders to the carrier within the first 24 business hours after receiving them.

Please note the following conditions:

• Orders are processed Monday through Friday, excluding public holidays.

• We do not normally prepare or dispatch orders on weekends or public holidays.

• Orders placed during these periods will begin processing on the next business day.

• During promotional campaigns, periods of high demand, or exceptional circumstances, preparation may take longer.

• Orders containing pre-order products are subject to the dispatch dates indicated for those products.

When an order contains both available items and pre-order items, the entire order may be shipped together once all products are available, unless otherwise agreed with the customer.

Important: Order preparation and dispatch times are separate from transit times. Estimated delivery times begin when the carrier physically collects the parcel.

Although our usual processing timeframe is 24–72 business hours, we always aim to dispatch orders from our facilities as quickly as possible.

3. Coffee Roast Dates

BrewFusion sells specialty coffees sourced from different national and international roasters. Due to the nature of our business and each roaster's production, restocking, and distribution schedules, roast dates may vary.

Roast dates published on our website are estimates only and do not constitute a guarantee of an exact roast date.

When placing an order, customers acknowledge the following conditions:

• The actual roast date may vary by approximately 7 to 9 days before or after the date shown on the product page.

• Such variation is part of the usual conditions under which our coffees are sold and does not, by itself, mean that the product is defective, deteriorated, or unsuitable for consumption.

• BrewFusion does not guarantee delivery of coffee with an exact roast date unless expressly confirmed in writing before the order is placed.

• The actual roast date is the date indicated by the roaster on the product's original packaging.

Customers acknowledge that roast dates are estimates and that the variations described above may occur.

A difference within this range, where properly disclosed, does not by itself constitute grounds for a free return, replacement, or refund.

Customers requiring a specific roast date should contact BrewFusion to confirm availability before completing their purchase.

These conditions do not limit consumers' statutory rights in cases of product non-conformity or failure to meet expressly agreed characteristics.

4. Quality Control and Availability During Order Preparation

BrewFusion reserves the right to inspect the condition and quality of products before dispatch.

If, during order preparation, we identify that a coffee is not in suitable condition for sale, is damaged, has storage-related issues, or does not meet our quality standards, we reserve the right not to dispatch it.

In such cases, BrewFusion may cancel the affected item and issue a full refund of its price through the original payment method used for the purchase, including the relevant bank card.

This decision may be made without the customer's prior authorization when necessary to prevent the shipment of a product that does not meet our quality standards.

If the issue affects only certain items, we may prepare the remainder of the order and arrange a refund for the affected products, provided this does not prejudice the customer's rights or materially alter the agreed purchase conditions.

Our goal is to ensure that all dispatched products meet our quality and storage standards.

5. Shipping Rates and Costs

Shipping costs are automatically calculated during checkout based on:

• Destination country and delivery address.

• Total weight and characteristics of the parcel.

• Selected shipping service.

• Applicable promotions or shipping offers.

The final shipping cost will be displayed before payment confirmation.

BrewFusion may offer free shipping promotions or special shipping rates, subject to the conditions communicated for each promotion.

6. Carriers and Tracking

We work with domestic and international shipping companies, primarily GLS, as well as other carriers depending on the destination.

Once an order has been prepared and dispatched, customers will receive a shipping confirmation email containing the available tracking information.

Shipment tracking can be accessed through the relevant carrier's official website.

Tracking updates depend on the carrier's systems and may not immediately reflect every movement of the parcel.

A shipping confirmation does not necessarily mean the parcel has already entered transit, as it may still be awaiting collection or its first carrier scan.

7. Deliveries, Failed Attempts, and Collection Points

Customers are responsible for providing an accurate, complete, and accessible delivery address, together with the contact details necessary to facilitate delivery.

If the carrier cannot complete delivery, it may, according to its procedures:

• Make another delivery attempt.

• Leave the parcel at an authorized collection point.

• Request additional information from the recipient.

• Return the parcel to the sender if delivery cannot be completed.

When a parcel is available at a collection point, the recipient should collect it within the timeframe established by the carrier.

If an order is returned to BrewFusion because of an incorrect address provided by the customer, failure to collect the parcel, or an inability to deliver attributable to the recipient, additional reshipping costs may apply where legally permitted and communicated in advance.

BrewFusion cannot guarantee that the carrier will be able to modify an address, delivery date, or delivery method once shipping has begun.

8. Shipping Delays

At BrewFusion, we are committed to preparing orders within our usual processing times and cooperating with carriers to facilitate delivery.

However, delays may occur due to circumstances such as:

• Carrier operational issues.

• Adverse weather conditions.

• National or local public holidays.

• Periods of high logistics demand.

• Customs inspections or procedures.

• Extraordinary circumstances beyond our control.

BrewFusion does not directly control carriers' routes, delivery schedules, or internal operations.

Published delivery times are estimates and may vary.

A delay beyond the estimated timeframe does not automatically mean that a parcel has been lost or that an order has been cancelled.

Nevertheless, BrewFusion retains its legal responsibilities toward consumers and will cooperate in resolving issues affecting their orders.

Consumers' rights in the event of failure to meet legally applicable delivery deadlines will be respected.

9. Lost Shipments and Logistics Investigations

BrewFusion works with external logistics providers to handle domestic and international deliveries.

When a shipment appears to be lost, missing, or has experienced a prolonged lack of tracking updates, we initiate an investigation with the responsible carrier.

Investigation procedure:

Initial search period: Once an issue has been reported and registered, an investigation period of up to 14 calendar days begins in an attempt to locate the parcel.

Confirmation of the issue: If the shipment has not been located after this period, we will assess the situation with the carrier and proceed to arrange a solution.

Order replacement: If the original products remain available, BrewFusion may offer a replacement shipment at no additional cost to the customer.

Store credit: If replacement is not possible or the customer prefers this alternative, we may offer the corresponding amount as store credit, subject to the customer's acceptance.

Refund: Where legally required or where the customer is entitled to request one, a refund will be issued through the original payment method.

The complete logistics investigation and resolution process may take approximately 30 calendar days, depending on carrier response times and the circumstances of the issue.

These periods describe our internal procedure and do not extend statutory delivery deadlines or suspend consumers' rights.

Where a parcel is confirmed lost due to an issue attributable to a carrier contracted by BrewFusion, the customer will not lose the amount paid or be left without a resolution.

BrewFusion will arrange the replacement or refund that applies, without prejudice to the buyer's statutory rights.

Store credit is a voluntary alternative and will not replace a legally required refund without the customer's agreement.

To report an issue, contact mario@brewfusionshop.com and include your order number.

10. Order Preparation Errors

At BrewFusion, we carefully prepare and check orders to ensure that shipped products match the items purchased.

However, due to order volumes and the management of products from different roasters, occasional human errors may occur during preparation.

These errors may include incorrect product references, wrong quantities, missing items, or differences from the confirmed order.

If you receive an incorrect or incomplete order, please contact us as soon as possible at mario@brewfusionshop.com, including your order number and a description of the issue.

To help us review the matter efficiently, we recommend attaching photographs of the products received and their packaging.

BrewFusion will review each case using order information, preparation records, and available evidence.

Where an error attributable to BrewFusion is confirmed, we will arrange an appropriate solution, which may include:

• Shipping the correct or missing products, subject to availability.

• Replacing the affected items.

• Issuing a full or partial refund, as applicable.

Confirmed preparation errors attributable to BrewFusion will be resolved at no additional cost to the customer.

All claims will be reviewed individually to determine the issue and provide an appropriate solution, while respecting consumers' rights under applicable law.

11. Parcels Damaged During Transit

If you receive a parcel with visible damage or discover that a product has been damaged, we recommend contacting us as soon as possible.

To facilitate the investigation, we recommend keeping:

• Photographs of the outer packaging.

• Photographs of the affected products.

• The shipping label, where possible.

• Your order number.

This information will help us identify the issue and arrange a solution more quickly.

The absence of photographs does not, by itself, result in the loss of consumers' statutory rights.

Each issue will be assessed individually, and the appropriate solution will be provided in accordance with applicable law.

12. International Shipping, Customs, and Taxes

BrewFusion ships internationally, including to destinations outside the European Union.

All shipments to destinations outside the European Union may be subject to import taxes, customs duties, clearance fees, and other additional charges imposed by the destination country's authorities.

These taxes and charges are not necessarily included in the product price or shipping costs displayed at checkout.

Before placing an order for delivery outside the European Union, customers should contact BrewFusion to confirm the shipping conditions and whether import taxes and charges are included or must be paid separately.

Unless BrewFusion expressly confirms that such charges are included, applicable import taxes, customs duties, and related fees will be the recipient's responsibility, in accordance with applicable law.

Customers must provide any information or documentation requested by customs authorities. BrewFusion may provide commercial invoices and other shipping-related documents where necessary.

Customs checks, inspections, and procedures may cause additional delays beyond the estimated transit times.

Any specific import tax and shipping conditions confirmed by BrewFusion before purchase will take precedence for the relevant order.

13. Order and Address Modifications

If you need to change your delivery address or any details of your order, please contact us as soon as possible.

We will attempt to make the requested change provided the order has not yet been dispatched or the carrier allows the modification.

Once a parcel has been handed over to the carrier, we cannot guarantee changes to the address, shipping service, or delivery date.

Any additional costs resulting from customer-requested modifications will be communicated where applicable.

14. Orders Returned to Sender

If an order is returned to our facilities due to a failed delivery, failure to collect, incorrect address, or refusal of the parcel, we will review the circumstances of the return.

Where the return is attributable to the customer, additional transportation costs may apply to the extent legally permitted.

Where the return results from an error by BrewFusion or a shipping issue not attributable to the consumer, we will arrange the appropriate solution without prejudice to their statutory rights.

15. Returns and Refunds

Returns, cancellations, and refund requests are handled in accordance with our Returns and Refunds Policy and applicable consumer protection legislation.

This Shipping Policy does not limit any statutory withdrawal, warranty, or claim rights available to the buyer.

16. Contact and Customer Support

If you have questions about your order, shipment tracking, or a delivery issue, you can contact us at:

Email: mario@brewfusionshop.com

Website: https://brewfusionshop.com

Location: Madrid, Spain

To help us assist you more efficiently, please include your order number and a brief description of your inquiry.

At BrewFusion, we strive to provide a transparent shopping experience, from selecting your coffee to its delivery.

Thank you for choosing BrewFusion.